Aurelio Car: Warranty Policy
At Aurelio Car, we are committed to delivering high-quality vehicles and providing excellent customer service. Our warranty policy is designed to give you peace of mind, knowing that your vehicle is covered and protected against potential defects and issues. Below is a detailed breakdown of our warranty coverage, terms, and conditions.
1. Warranty Coverage
We offer a comprehensive limited warranty for all vehicles purchased through Aurelio Car. This warranty covers various aspects of your vehicle, ensuring that any manufacturing defects or issues related to parts and workmanship are addressed.
- Aurelio Supercars: Warranty covers defects in material and workmanship for a specified period or mileage.
- Nissan and Toyota Vehicles: Our warranty coverage extends to engine, transmission, and essential components for a certain period or mileage, depending on the model and brand.
2. Warranty Duration
The duration of the warranty may vary depending on the type of vehicle and model purchased. Generally, our warranty is provided for the following periods:
- Aurelio Supercars:
- 3 years or 60,000 km, whichever comes first, covering defects in material and workmanship.
- Nissan and Toyota Vehicles:
- 5 years or 100,000 km, whichever comes first, covering powertrain components (engine, transmission).
- 3 years or 60,000 km for other components (electrical systems, suspension, etc.).
3. What is Covered Under the Warranty?
The following components are typically covered under the warranty for Aurelio Car vehicles:
- Engine: Coverage for defects in engine parts such as the block, internal components, and power delivery systems.
- Transmission: Coverage for all transmission-related components, including manual and automatic transmissions.
- Electrical Systems: Coverage for any electrical defects or malfunctions in the vehicle’s wiring, lights, and control modules.
- Suspension: Coverage for the suspension system, including struts, shocks, and related components.
- Air Conditioning & Heating: Coverage for defects in the air conditioning and heating system, including compressor and internal mechanisms.
- Infotainment & Navigation Systems: Coverage for issues related to the entertainment, navigation, and communication systems.
- Paint and Finish: Limited coverage for defects in the vehicle’s paint and exterior finish.
4. What is Not Covered Under the Warranty?
While our warranty provides extensive coverage, there are certain exclusions that are not covered:
- Routine Maintenance: Oil changes, brake pads, tire replacements, and other routine maintenance are not covered.
- Accidental Damage: Damage caused by accidents, collisions, or external factors (e.g., weather, vandalism).
- Wear and Tear: Parts that naturally degrade over time due to normal wear and tear, such as tires, wiper blades, or clutch components.
- Modifications: Any alterations or modifications to the vehicle that were not authorized by Aurelio Car may void the warranty.
- Negligence or Misuse: Damage resulting from improper use, neglect, or failure to follow maintenance recommendations.
- External Parts and Accessories: Aftermarket parts or accessories installed by the owner or other third parties are not covered under the warranty.
5. How to Make a Warranty Claim
If you believe your vehicle has a defect covered under warranty, please follow these steps:
- Contact Us: Reach out to our customer service team at support@aureliocar.store or call +123-456-7890 to report the issue.
- Documentation: Provide the necessary documentation, including the vehicle’s warranty card, proof of purchase, and any service records.
- Inspection: Bring your vehicle to one of our authorized service centers for an inspection. Our certified technicians will assess the issue and determine if it is covered by the warranty.
- Repair or Replacement: If the issue is covered, we will repair or replace the faulty components at no cost to you, depending on the terms of the warranty.
6. Extended Warranty Options
For customers who want additional protection, we offer extended warranty plans beyond the standard coverage period. These plans offer peace of mind and cover repairs and replacements for a longer duration or higher mileage.
- Available for all models: You can choose an extended warranty that fits your specific needs and preferences.
- Flexible Terms: Extended warranty plans can be tailored to include coverage for additional components or longer periods.
7. Transferability
In the case of a vehicle sale or transfer of ownership, the warranty may be transferred to the new owner under certain conditions. Please contact us to inquire about the transfer process and ensure that the warranty remains valid for the new owner.
8. Customer Support
Our customer support team is always available to assist you with any warranty-related questions or concerns. If you need to initiate a claim, inquire about coverage, or simply have questions about your warranty, feel free to reach out:
- Email: support@aureliocar.store
- Phone: +63 954 3491 443/ +66 96 762 4403
- Office Locations: Thailand and Philippines
Conclusion
At Aurelio Car, we take pride in the quality and performance of our vehicles. Our warranty policy is designed to protect your investment and ensure that you enjoy your premium vehicle for years to come. If you experience any issues covered under the warranty, our dedicated team is here to help you resolve them efficiently.
